Privacy Policy

Last Updated: 15 April 2025

At Ratedvillas.com, your privacy is important to us. This privacy policy explains how we collect, use, and protect your personal data in accordance with the General Data Protection Regulation (GDPR).

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1. Who We Are

Ratedvillas.com is a room rental platform. For any privacy-related questions, you can contact us at:

Email: info@ratedvillas.com

Phone: 0800 861 1302

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2. What Data We Collect

We may collect and process the following data:

• Name and contact details (email, phone number)

• Booking information and preferences

• Account login details

• Communication records

• IP address and device/browser data

• Cookies and usage data

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3. How We Use Your Data

We use your data to:

• Provide and manage your bookings

• Communicate with you regarding services

• Improve our website and services

• Comply with legal obligations

• Send occasional promotional emails (if you opt in)

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4. Legal Bases for Processing

We process your data under the following legal grounds:

• Consent (e.g. when signing up for newsletters)

• Contract (e.g. booking a room)

• Legal obligation (e.g. tax or fraud prevention)

• Legitimate interests (e.g. improving our service)

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5. Data Sharing

We do not sell your personal data. We may share your data with:

• Property owners/managers for bookings

• Payment processors (e.g. Stripe, PayPal)

• Technical service providers (e.g. hosting)

• Legal or regulatory authorities when required

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6. Data Retention

We retain your personal data only as long as necessary for the purposes set out in this policy or as required by law.

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7. Your Rights

Under GDPR, you have the right to:

• Access your data

• Correct inaccurate data

• Request deletion of your data

• Object to processing

• Withdraw consent at any time

• Lodge a complaint with the ICO (Information Commissioner’s Office)

To exercise your rights, contact us at info@ratedvillas.com.

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8. Cookies

Ratedvillas.com uses cookies to improve your browsing experience. You can manage cookie preferences in your browser settings. For more details, see our [Cookie Policy]